As global concerns increase around COVID-19, the health, safety and wellbeing of our customers and employees remain our top priority. At SafeTelecom, we are closely monitoring the situation and listening to the recommendations of experts, including guidance from the World Health Organization (WHO), CDC, and local governments.
The situation is evolving daily and so are our efforts. Here are some steps that we are taking to ensure we continue to operate safely:
- We are taking extra measures to keep our stock and shipments clean, including regularly disinfecting all surfaces, even more than usual.
- In-Store Pickup at our corporate Queens location is now suspended indefinitely. We will continue to ship out orders, but shipments may be delayed due to to higher volume of shipments travelling through the parcel carriers' systems.
- The safety and wellbeing of our employees is one of our primary concerns. We will accommodate all requests for leave related to illness or safety concerns, and have asked anyone showing symptoms of or having exposure to COVID-19 to remain away from work.
Additionally, due overwhelming demand and the consideration that many of our customers are distanced from their places of learning, we have now temporarily made the Zoom Cloud Meetings app available across all our SafeTelecom App Store Levels to enable you to keep up with shiurim, drashos and lectures. If you are a customer in one of our specialty App Store levels (for example, RSA, YTC, YOR), please reach out to your Hanhala or group administrator to verify if this app is something that they would like to make available to you.
As of today, our retail partners remain open for business with the exception of a few locations closed due to local regulatory advice. Please check in with your preferred retail location for more information about their store hours and changes.
We are here to help.
If you have any questions, please contact our dedicated customer experience specialists at [email protected] who will do their best to help. We are a little short staffed on our phone lines due to our social distancing measures, but our team is monitoring emails and following up with customers as soon as possible.
We will continue to keep you informed of any developments.
We hope and pray that with Hashem's help and in the zechus of the learning and davening being exercised by the Klal, anyone affected by this unprecedented event will quickly have a Refuah Sheleima and a swift return to normalcy.
Hatzlacha and stay safe,