Important Info RSS

To Our Valued Customers, Thank you for taking the time to explore our products and visit our website! We are currently working through a warehousing issue in our e-commerce division. As of Friday, July 26, 2020, we will be shutting off the ability to purchase devices directly from our website. This will hopefully help us work through the issues quicker. Our service and software is not affected by this at all, but at the moment, we are unable to process and ship orders. Additionally, all our retail partners are fully stocked up on our latest models and and ready to process...

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Dear Valued Customers, We hope this Pesach season finds you well and staying safe. Due to the Yom Tov season and coronavirus staffing considerations, our schedule has gone through some changes. As always, our support phone lines and email address are only for SafeTelecom direct customers. All customers who purchased a phone at one of our retail partners should reach out directly to the store where the device was purchased for support. We cannot answer any inquiries from third-party purchases. The following is our schedule for the coming Pesach season: Monday, April 6: Our phone/email support will be in full operation...

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The Verizon network is undergoing a big change as they transition to LTE-only technology. We've seen some minor issues with customers activating new lines / new SIM cards on our phones. Please click the "read more" button for more information.

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International roaming via Verizon TravelPass is still in testing stages.

At this time, we cannot guarantee compatibility in all countries through the TravelPass service. Verizon US coverage is fully operational.

To use a Verizon phone internationally, our current recommendation is to rent or purchase a prepaid SIM card for your destination country. Our phones fully support swapping out the SIM card for international travel.

For any more international info, feel free to contact us.

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At the moment, we don't support Sprint or any Sprint-related carriers on our phones.

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