Important Info RSS
Dear Valued Customers, We hope this Pesach season finds you well and staying safe. Due to the Yom Tov season and coronavirus staffing considerations, our schedule has gone through some changes. As always, our support phone lines and email address are only for SafeTelecom direct customers. All customers who purchased a phone at one of our retail partners should reach out directly to the store where the device was purchased for support. We cannot answer any inquiries from third-party purchases. The following is our schedule for the coming Pesach season: Monday, April 6: Our phone/email support will be in full operation...
The Verizon network is undergoing a big change as they transition to LTE-only technology. We've seen some minor issues with customers activating new lines / new SIM cards on our phones. Please click the "read more" button for more information.
The most current KosherOS version is dated September 6, 2019. If you're not on this version, please upgrade.
International roaming via Verizon TravelPass is still in testing stages.
At this time, we cannot guarantee compatibility in all countries through the TravelPass service. Verizon US coverage is fully operational.
To use a Verizon phone internationally, our current recommendation is to rent or purchase a prepaid SIM card for your destination country. Our phones fully support swapping out the SIM card for international travel.
For any more international info, feel free to contact us.